Partying National Consumer Protection Week

This week, March 1-7, 2015, the FCC is celebrating National Consumer Protection Week (NCPW), joining with a coalition of more than 85 consumer advocacy groups and federal government, state and local government agencies within a coordinated campaign to help raise recognition about consumer protection. Together we are encouraging consumers nationwide to take complete advantage of their consumer rights and make better-informed decisions.

At an NCPW kickoff event in late February, the FCC joined several coalition member in face-to-face conferences with members of Congress and their staff to discuss consumer issues and disseminate helpful consumer info.

Each day throughout NCPW we encourage you to check our own website – http://www.fcc.gov– for ideas and links to helpful information regarding issues such as smart device robbery protection, phone bill cramming, option of consumer help, emergency communications, and much more.

Our coalition’s website (http://www.ncpw.gov/) also offers consumers a wealth associated with tips and information on topics for example finances, health, privacy, technology and much more.

You can download and print the materials and share these friends and neighbors, or order materials from select partners if you’re planning a larger event such as a conference or course.

The FCC’s Consumer and Governmental Affairs Bureau works year-round with the Commission’s other agencies and offices to educate consumers dealing with issues and challenges around communications technologies and services, with the objectives of consumer protection and empowerment.

With this in mind, we launched at the beginning of this year our new Consumer Help Center: https://consumercomplaints.fcc.gov. Its consumer-empowering functionality provides a better interaction in your way on the path to the FCC, creating a more user friendly experience for you and helping us better address your concerns.

The Consumer Help Center was created to make it easier for you to file the complaint, and includes a new intake system to dynamically guide you with the filing process. Creating a unique log-in during the filing process allows you to monitor the status of your complaint in real time – 24 hours a day, 7 days a week.

Additionally , the one-stop portal integrates consumer education with problem intake, enabling you to potentially solve your trouble without filing a complaint.

The Consumer Help Center furthermore promotes greater transparency and enhances communications between the Commission and customers, giving you an opportunity to inform our decision-making and policy goals.

You’ll also find us “on the road. ” The FCC really does educational outreach through speaking events and exhibiting and networking on local and national events and conferences. Visit our outreach page (http://www.fcc.gov/outreach) for quarterly newsletters designed for consumers on outreach activities as well as other resources.

As we celebrate NCPW, we urge you to check out these websites and check out the resources accessible to you. Most importantly, know your rights and let us know how we can best serve you.


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