The continuing future of FCC. GOV

In August the FCC released a project to improve fcc. gov and unify all of our related subdomains. The project is focused on enhancing our website to allow the FCC to more effectively meet the needs of our site’s internal and external stakeholders.

To make sure optimal usability for fcc. gov users, the FCC has joined with industry leaders on user experience, search and analytics. On the next four months, the project team will conduct research, prototyping, and usability-testing to complete a information and stakeholder-driven design for fcc. gov.

The first phase of the project will be completed by mid-January and will include improved search capabilities of the FCC’s current openly available content and a working prototype of the new fcc. gov. Stage one of the project will focus on four key areas:

  1. Audience Research: We are conducting external and internal stakeholder interviews to gather and evaluate information to define our website’s target-audiences and their typical duties, needs, and obstacles.
  1. Content Research: We are determining what information our target audiences are expecting, and based on their own information needs, how we should group and package information.
  1. Prototyping & Usability Testing: We will be moving the information discussed in steps one and 2 into a documented site structure of a visual representation of fcc. gov.
  1. Search & Analytics: We will be making significant improvements to the search capabilities from the FCC’s current publicly available content material.

The second phase from the project is scheduled to be completed by mid-June and will include a fully functioning, responsively designed website along with updated content and robust search capability. Building on these enhancements, the third phase of the project may focus on improving the FCC’s worker intranet website.

We are focused on answering the call from our users to improve our site. We are collaborating with multiple internal and external stakeholders to provide feedback and input, and the resulting data will guide the improvements to our website.

On the next few months we will perform continuous tests to either validate the direction in which we are going with design, navigation and content structure, or give us additional inputs for even more refinement.

As part of our effort to improve fcc. gov, we have been examining all aspects of the website, not simply the look and feel. The future of fcc. gov will include a governance model that sustains our investment, ensures content currency, and leverages the current technology to improve the delivery of FCC services.

In addition to our work to improve fcc. gov, we are also doing substantial function to modernize the FCC’s THIS systems. By investing the time and energy to modernize our aging legacy systems in parallel along with updating fcc. gov, we will naturally improve the data, information, and providers the FCC provides the public.

As with any large project, it is very important have snapshots of our progress as efforts unfold. We will continue to offer updates on milestones and crucial developments through the end of this process. We look forward to your continuing involvement and input.

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